Front Desk Agent - Part Time

Magnolia Omaha; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

Magnolia Omaha in Omaha, Nebraska, is seeking enthusiastic team members to provide exceptional guest experiences. Responsibilities include welcoming guests, assisting with check in and out, resolving complaints, and promoting hotel services. Ideal candidates will have customer service experience, strong communication skills, and a friendly demeanor. Flexibility in scheduling is essential for this fast-paced, rewarding role that emphasizes creating memorable experiences for all guests.

Qualifications

• Flexibility with work days and hours in a fast-paced environment.
• Previous experience in customer service and handling cash transactions.
• Ability to create memorable experiences for guests.
• Excellent communication skills in English, written and verbal.

Responsibilities

• Welcome guests and assist with check in and check out.
• Create memorable experiences with a warm, welcoming personality.
• Resolve guest complaints and create loyalty.
• Share knowledge of services and amenities with guests.
• Collaborate with team members to meet guests' needs.
• Multi-task effectively while maintaining attention to detail.

Skills

Flexibility

Customer service experience

People skills

Communication

Job description

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!
• Experience. Previous experience passionately providing service to others and assisting them with cash transactions.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Working Environment/Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• While performing the duties of this job, the team member is regularly required to walk, and stand, 8+ hours per day.
• The team member may be asked to use hands and arms to reach, carry, pull, and lift up to 25 lbs.
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.