Front Desk Agent

PENN Entertainment; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Hollywood Casino & Hotel, part of PENN Entertainment, is seeking enthusiastic candidates to join their team. As a member of the guest services team, you'll handle check-ins, answer inquiries, and ensure customers have exceptional experiences. Candidates should exhibit strong customer service skills, flexibility, and a willingness to learn in a fast-paced environment. This position offers competitive pay and immediate benefits, making it an exciting opportunity to thrive in the entertainment industry.

Benefits

Day 1 medical, dental, & vision benefits

Uber benefit for nearby metro stops

Recognition programs with cash rewards

Tuition Reimbursement

Diversity Scholarship for Team Member's children

Qualifications

• Strong preference for prior cash handling experience.
• Flexibility for varying schedules, including evenings and weekends.
• Ability to maintain high energy and professionalism.

Responsibilities

• Efficiently check guests in and out, respond to guest requests.
• Process guest payments accurately during checkout.
• Answer calls for general inquiries and direct them appropriately.

Skills

Cash handling

Basic computer skills

Math skills

Customer service

Education

High School Diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

What does Hollywood Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

• Efficiently and effectively check guests in and out, provide information about property events, understand guest requests and respond to guest needs.
• Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner aligned with internal controls.
• Answer internal and external calls in order to answer questions, direct calls or provide general information.
• Operate AS/400 hotel computer system, credit card machine and other office equipment.
• Perform other duties as assigned by leadership.

BRING US YOUR BEST.

• Applicant must be at least 18 years of age.
• High School Diploma or equivalent preferred.
• Prior cash handling is preferred.
• Basic computer and math skills are requiredand the ability to operate POS systems isstrongly preferred.
• Flexibility to varying schedules, including evenings, weekends, and holidays isstrongly preferred.
• Ability to maintain a high level of energy, confidence, and professionalism isstrongly preferred.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$16.00 per hour