Front Desk Agent

Magnolia Hotels; St. Louis (MO); On-site; USD 42,000 - 46,000; Full time

Job summary

A leading hotel chain seeks a Front Desk Agent responsible for creating authentic experiences for guests in St. Louis. This entry-level, full-time role requires a passion for service, flexibility with schedules, and a friendly demeanor to ensure guests feel welcome. You'll play a key role in enhancing guest satisfaction by addressing their needs promptly and effectively.

Qualifications

• Experience in providing service and creating guest experiences.
• Great communicator with legible writing skills.
• Flexible schedule for varying work hours.

Responsibilities

• Welcome guests warmly and assist with check in/out.
• Promote hotel services and amenities.
• Resolve guest complaints to create loyalty.

Skills

Flexibility

Communication

Multi-tasking

Customer Service

Job description

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You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests at Magnolia Hotel St. Louis. #magnolia

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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