Front Desk Agent

StepStone Hospitality; Maryland Heights (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Maryland Heights, where you will greet guests, manage room assignments, and ensure exceptional customer service. This full-time entry-level position welcomes candidates with a passion for service and strong communication skills, fostering a friendly environment for all guests.

Qualifications

• Experience in a customer service industry is required.
• Previous experience as a Front Desk Agent is preferred.
• Exceptional communication and organizational skills.

Responsibilities

• Greets and registers guests, assigns rooms.
• Computes bills, collects payments, and makes change for guests.
• Handles guest inquiries and reservations.

Skills

Customer Service

Organizational Skills

Multitasking

Communication Skills

Tools

Scheduling Software

Billing Software

Job description

Join to apply for the Front Desk Agent role at StepStone Hospitality.

What You Will Be Doing

• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

The Ideal Candidate

• Previous experience as a Front Desk Agent is preferred.

Requirements

• Experience in a customer service industry is required.
• Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Previous front desk, office management, or healthcare administration experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in using scheduling and billing software is a plus.

Preferred

• Job Industries: Other

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitals and Health Care, Non-profit Organizations, and Government Administration

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