Front Desk Agent

Marriott Vacations Worldwide; South Lake Tahoe (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

Marriott Vacations Worldwide is looking for a Front Desk Agent to join their team in South Lake Tahoe. This role involves providing excellent customer service to guests by checking them in, addressing any concerns, and ensuring they have a memorable stay. The position offers competitive pay along with various benefits, making it an attractive opportunity for those looking to advance in the hospitality industry.

Benefits

Competitive Pay

401k opportunities

Travel discounts

Credit Union Membership

Professional Counseling & Family Support

Growth and Development Opportunities

Free parking

Associate Appreciation Week

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Ability to perform physical tasks such as lifting and standing for extended periods.
• Background and drug screening may be required.

Responsibilities

• Check guests into their villas and explain property amenities.
• Listen and respond to guests' questions and concerns.
• Ensure guests' requests are met to their satisfaction.

Skills

Customer Service

Communication

Problem Solving

Job description

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Join to apply for the Front Desk Agent role at Marriott Vacations Worldwide

Hourly Rate: $21.65

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• 401k opportunities
• Travel discounts
• Credit Union Membership
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Benefit Eligibility will vary by position
  
  

Site Specific Perks

• Free parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat, uniforms and work shoe stipend provided
• Discounts on local food, fitness, recreation
  
  

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
  
  

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.
  
  

To Become a Guest Services Agent At MVW

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.
  
  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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