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Front Desk Agent

Hyatt

Truckee (CA)

On-site

USD 10,000 - 60,000

Full time

20 days ago

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Job summary

Join a leading company in the hospitality sector as a Front Desk Agent. You will provide exceptional guest service, check guests into their accommodations, and assist with various requests to enhance their vacation experience. This position offers competitive pay, growth opportunities, and a vibrant work environment. Join Hyatt to be part of a dedicated team that values care, inclusivity, and memorable guest experiences.

Benefits

Medical/Dental/Vision/401K opportunities
Tuition Reimbursement
Travel discounts
Professional Counseling & Family Support
Free Parking
Seasonal Retention Bonus
Monthly associate recognition and reward programs

Qualifications

  • Ability to stand, sit, or walk for an extended period.
  • Available to work various shifts, including weekends.
  • Lift/Carry items up to 25 lbs.

Responsibilities

  • Check guests into their villas and review property amenities.
  • Actively listen and respond to guests' inquiries and issues.
  • Follow up to ensure guests' requests have been met.

Skills

Customer Service
Communication

Education

High School Diploma

Job description

Join to apply for the Front Desk Agent role at Hyatt

3 days ago Be among the first 25 applicants

Join to apply for the Front Desk Agent role at Hyatt

Hourly Rate: $23.00

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where Great Benefits Lead To a Life Fulfilled.

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
  • Benefit Eligibility will vary by position


Site Specific Perks

  • Free Parking
  • Department celebrations
  • Associate Appreciation Week
  • Monthly associate recognition and reward programs
  • Discounts on local food, fitness, recreation
  • Seasonal Retention Bonus


As a Guest Services Agent, a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  • Answers telephone calls and routes calls to the proper department as applicable.
  • May be asked to assist with bellman and runner duties depending on facility or location.


Guest Experience And Company Standards

  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.


To Become a Guest Services Agent at HVC:

  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
  • Specific job duties may differ by property, size of team, or facility.


Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Management and Manufacturing
  • Industries
    Hospitality

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