Front Desk Agent

Hyatt Vacation Club at High Sierra Lodge; Incline Village-Crystal Bay (NV); On-site; USD 47,000 - 49,000; Full time

Job summary

Join Hyatt Vacation Club as a Guest Services Agent where you will provide exceptional service to guests and owners. Engage with guests by anticipating their needs, checking them into their villas, and ensuring they have a memorable stay. This seasonal full-time position offers competitive pay and various benefits, including medical coverage and travel discounts.

Benefits

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Free On-Site Parking

Qualifications

• Valid Driver's License required.
• Available to work various shifts, holidays, and weekends.
• Ability to lift/carry/push/pull items weighing up to 25lbs.

Responsibilities

• Check guests into their villas and review amenities.
• Assist with guest inquiries and resolve issues.
• Follow up with guests to ensure satisfaction.

Skills

Customer service

Active listening

Interpersonal communication

Job description

Hourly Rate: $23.00

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Shift: Seasonal-Full Time; 2nd (2:30pm - 11pm); must be available to work weekends and holidays.

Requirement: Valid Driver's License required.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

• Company branded winter coat and work shoe stipend provided

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online