Front Desk Agent

V2 Capital Shelton LLC Hotel Group; Shelton (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Job summary

V2 Capital Shelton LLC Hotel Group is seeking a friendly Front Desk Agent for the Hampton by Hilton Shelton, CT. You will be the face of the hotel, greeting guests and handling check-ins and check-outs with accuracy and warmth.

In this fast-paced hospitality role, you will manage reservations, respond to guest inquiries, process payments, and coordinate with housekeeping to ensure a smooth stay. A high school diploma and strong communication skills are required; availability includes evenings

Qualifications

• High School Diploma or Equivalent required or equivalent experience.
• Prior experience in hotel front desk or guest services preferred.
• Familiarity with property management systems (PMS) a plus.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Greet guests upon arrival with warmth and professionalism.
• Manage check-in and check-out procedures accurately and efficiently.
• Handle reservations, cancellations, and modifications in PMS.
• Respond to guest inquiries and requests courteously and promptly.
• Process payments and issue room keys; maintain accurate billing.
• Coordinate with housekeeping and maintenance to fulfill guest needs.
• Provide local area recommendations and concierge-style assistance.

Skills

Customer service

Communication

Multitasking

Flexibility

Education

High School Diploma or Equivalent

Tools

PMS

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms

About the Role

V2 Capital Shelton LLC Hotel Group is looking for a friendly and motivated Front Desk Agent to be the face of our Hampton by Hilton Shelton, CT. This is your opportunity to create memorable guest experiences from the moment they walk through the door. If you thrive in a fast-paced hospitality environment and love connecting with people, we want to hear from you!

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Manage check-in and check-out procedures efficiently and accurately
• Handle reservations, cancellations, and modifications using property management systems (PMS)
• Respond to guest inquiries, requests, and complaints in a timely and courteous manner
• Process payments, issue room keys, and maintain accurate billing records
• Coordinate with housekeeping and maintenance teams to fulfill guest needs
• Provide local area recommendations and concierge-style assistance to guests

Requirements

• Prior experience in hotel front desk, guest services, or hospitality preferred
• Strong communication and interpersonal skills with a customer-first attitude
• Familiarity with property management systems (PMS) is a plus
• Ability to multitask and remain calm in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• High school diploma or equivalent required
• Professional appearance and demeanor at all times

About Us

V2 Capital Shelton LLC Hotel Group is a dedicated hospitality organization committed to delivering exceptional guest experiences in the heart of Shelton, CT. Our guests return time and again because of the warm, attentive service and comfortable environment our team works hard to provide. We take pride in fostering a supportive workplace culture where employees are valued, developed, and empowered to succeed.