Front Desk Agent

Troon; Scottsdale (AZ); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Job summary

Troon's Sereno Canyon in Scottsdale, AZ is hiring a full-time Front Desk Agent to join a fast-paced hospitality team. You will greet guests, handle check-ins/outs, answer questions, and provide information about the resort and surrounding area.

The position pays $21.00 per hour, with benefits including healthcare options, a 401(k) match, and paid time off. Candidates should have a high school diploma or GED and knowledge of lodging system applications.

Qualifications

• High school diploma or GED required or 1–3 months related experience.
• Knowledge of lodging system application.

Responsibilities

• Accurately posts charges to guest bills.
• Checks guests in and out of the resort.
• Promotes activities and events at the facilities.
• Provides information about the resort and area.
• Answers guest questions and directions.
• Responsible for cash, checks and receipts.
• Handles folios and paperwork.
• Activates emergency procedures when needed.
• Assists with faxing, copying and messaging duties.
• Answers the phone and routes calls.
• Maintains regular attendance.

Skills

Guest service

Cash handling

Communication

Education

High school diploma or GED

1–3 months related experience

Tools

Lodging system applications

Job description

Sereno Canyon, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for a full-time Front Desk Agent! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Compensation:

$21.00 per hour

Key Responsibilities of the Front Desk Agent:

• Accurately posts all charges to guest's bills.
• Checks all guests in and out of the resort based on established procedures.
• Promotes activities and special events the facilities.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Accountable for all cash, checks and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
• Assists with faxing, copying and message taking duties.
• Promptly answers the phone and direct calls to the appropriate location.
• Regular and reliable attendance
• Performs other duties as required.

Minimum Qualifications for the Front Desk Agent:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of lodging system application.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.