Front Desk Agent

Ascent Hospitality; Saraland (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to enhance guest experiences. In this role, you will be the welcoming face of the hotel, responsible for ensuring guest satisfaction through effective communication and service. Your responsibilities will include managing guest accounts, addressing inquiries, and maintaining a professional environment. This is a fantastic opportunity to join a team that values people and memorable experiences, offering competitive benefits and a supportive work culture. If you're passionate about service and thrive in a dynamic setting, this position is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid PTO

Uniforms Provided

Hotel Discount Program

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Greet guests warmly and provide information.
• Handle guest accounts and complaints professionally.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Education

High School Diploma

Some College

Tools

Computer Proficiency

Office Equipment

Job description

Join to apply for the Front Desk Agent role at Ascent Hospitality.

About Ascent Hospitality

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. We prioritize people and memorable experiences for our team members and guests. We seek individuals passionate about service, strong communicators, and adaptable trendsetters to join our team.

Position Overview

We are looking for a qualified Front Desk Agent responsible for guest services, performing marketing duties like upselling, ensuring guest satisfaction, and safeguarding hotel assets through proper security and liability measures.

Benefits

• Competitive Salary
• Health, Dental, Vision, Life Insurance, and other benefits
• 401(k) with employer match
• Paid PTO
• Uniforms provided for most positions
• Hotel discount program for team members

Essential Functions

1. Maintain professional appearance and conduct.
2. Greet guests warmly, provide information, and follow brand standards.
3. Complete registration, process payments, and handle guest accounts efficiently.
4. Communicate effectively with guests and hotel departments.
5. Handle guest complaints professionally and promptly.
6. Adhere to safety, security, and emergency procedures.
7. Operate front office systems and equipment.
8. Perform other duties as assigned.

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Proficiency with computers and office equipment.
• Ability to work flexible shifts and in stressful situations.
• High school diploma or equivalent; some college preferred.
• Customer service experience preferred.

Physical Demands

• Standing for long periods, lifting up to 50 pounds occasionally.
• Visual and physical ability to perform job duties effectively.

Employment Details

• Entry level
• Full-time
• Hospitality industry