Front Desk Agent Turquoise Place

Spectrum Resorts; Orange Beach (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic Front Desk Agents to deliver world-class service at a premier resort. In this dynamic role, you will be the first point of contact for guests, ensuring a warm welcome and providing essential information for an unforgettable vacation experience. Your responsibilities will include checking guests in and out, assisting with inquiries, and resolving any issues that may arise. If you have a passion for customer service and thrive in a team-oriented environment, this is the perfect opportunity for you to make a meaningful impact in a beautiful setting.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Excellent communication and guest service skills are essential.
• Prior Front Desk experience is a plus!

Responsibilities

• Check guests in/out and provide resort information.
• Assist guests with inquiries and problem resolution.

Skills

Excellent written and verbal communication

Above average computer skills

Guest service skills

Problem resolution skills

Teamwork

Tools

Microsoft Office

Job description

TURQUOISE PLACE FRONT DESK AGENT

Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. We are looking for enthusiastic team members to assist guests with the highest level of customer service by welcoming them to our resort and providing necessary information for an unforgettable vacation. Responsibilities include checking guests in/out, assisting guests with resort information and inquiries, and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.

Essential Duties:

• Prepare arrival information to include key packets, etc.
• Check guests in/out and share resort and local information.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.

Required Skills:

• Excellent written and verbal communication.
• Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
• Must be self-motivated with the ability to work in a team environment.
• Must have excellent guest service and problem resolution skills.
• Prior Front Desk experience a plus!

Physical Requirements:

• Must be able to stand/walk for entire shift.
• Must be able to bend, kneel, and stoop.
• Must be able to move/lift up to 25 lbs.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance