Front Desk Agent

Hampton Inn — Foley, AL; Foley (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create lasting impressions for guests. This role involves multitasking and providing exceptional customer service, from managing reservations to addressing guest concerns. The ideal candidate will thrive in a dynamic environment, ensuring guests feel welcomed and informed during their stay. Join a team that values flexibility, teamwork, and guest satisfaction, where every day presents a new opportunity to make a difference in the hospitality experience. If you are passionate about service and enjoy working in a vibrant setting, this position is perfect for you.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Operate hotel switchboard, take calls and provide information.
• Greet guests and manage the registration process efficiently.

Skills

Customer Service

Multitasking

Communication

Problem Solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities:

1. Operate hotel switchboard, take calls and provide information and transfer calls.
2. Take reservations in person, via email, or over the phone, including group bookings.
3. Provide guests with information about hotel amenities, dining, and travel directions.
4. Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.
5. Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Qualifications:

1. Proven customer service experience with a strong guest-focused mentality.
2. Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
3. Physical ability to stand, walk, and lift up to 25 pounds as needed.
4. Availability to work flexible schedules, including weekends and holidays.
5. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation:

$14 per hour