Front Desk Agent

AC Hotel Santa Clara; Santa Clara (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent, where you'll be the key to delivering exceptional guest experiences. Your responsibilities include providing excellent customer service, multitasking at the front desk, and resolving guest inquiries. We offer competitive benefits and a supportive work environment, emphasizing personal growth and sustainability.

Benefits

Daily Pay options

Medical, Dental, and Vision coverage

Disability insurance

Life and AD&D insurance

Paid time off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service with a friendly demeanor to ensure guest satisfaction.
• Handle reservations, check-ins, and check-outs simultaneously.
• Resolve guest concerns efficiently by evaluating available options.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the key to our guest experience, responsible for delivering excellent customer service and maintaining smooth front desk operations.

Key Skills and Responsibilities

1. Customer Service Excellence: Provide outstanding service with a friendly demeanor to ensure guest satisfaction.
2. Communication: Convey information effectively and address guest inquiries promptly.
3. Problem-Solving: Resolve guest concerns efficiently by evaluating available options.
4. Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
5. Financial Skills: Understand and work with financial information as needed.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees after an initial period can access benefits including:

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability insurance
• Life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) Retirement Plan

About Our Property

Located near San Jose International Airport in Santa Clara Valley, our hotel offers modern amenities, elegant design, and outdoor spaces, including a pool and lounge areas. Our LEED Silver Certification underscores our commitment to sustainability.

About Evolution Hospitality

Part of Aimbridge, Evolution Hospitality focuses on creating unique lifestyle experiences across a collection of independent, luxury, and boutique hotels, emphasizing culture, results, and personal growth.