AC Hotel Sunnyvale Cupertino - Front Desk Agent

Evolution Hospitality; Sunnyvale (CA); On-site; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Sunnyvale, California. This role is essential for ensuring a positive guest experience through excellent customer service and effective communication. Responsibilities include managing guest interactions, handling reservations, and maintaining smooth front desk operations. Full-time employees enjoy comprehensive benefits after an initial waiting period, including medical coverage and a 401(k) plan.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Hotel or related experience preferred.
• Familiarity with hotel management software.

Responsibilities

• Deliver outstanding service to enhance guest satisfaction.
• Handle reservations, check-ins, and check-outs efficiently.
• Resolve guest concerns effectively.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Compensation: $21.00/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a vital role in guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay. This role involves managing guest interactions and maintaining smooth front desk operations.

Key Skills & Responsibilities

1. Customer Service: Deliver outstanding service with a friendly demeanor to enhance guest satisfaction.
2. Communication: Clearly convey information, address inquiries and resolve issues promptly with strong verbal and written skills.
3. Problem-Solving: Assess situations quickly to resolve guest concerns effectively.
4. Multitasking: Handle reservations, check-ins, and check-outs efficiently.
5. Financial Skills: Understand and work with financial information, perform basic arithmetic.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

After an initial waiting period, full-time employees are eligible for benefits including:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision Coverage
• Disability Insurance
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan