Front Desk Agent

VIP Hospitality Group LLC; San Francisco (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading hospitality group as a Keep Active Host in San Francisco. This role focuses on delivering exceptional customer service and enhancing guest wellness experiences. You will engage guests with personalized services, support their wellness routines, and ensure a memorable stay. If you're passionate about hospitality and wellness, we want to hear from you!

Benefits

401(k)

Health insurance

Paid time off

Onsite Gym access

Hotel room discount access

Qualifications

• Flexible work schedule required.
• Must be able to lift items weighing up to 50 pounds.

Responsibilities

• Welcomes guests and provides personal recognition upon arrival.
• Demonstrates proper use of fitness equipment as requested.
• Responds to guest complaints to ensure satisfaction.

Skills

Customer Service

Fluent English

Education

High School diploma or equivalent

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

What's your passion? Whether you're into sports, shopping or karate, at VIP Hospitality Group we're interested in YOU. At VIP, we look for people who are wired to share our core values – vision, integrity, passion, and humility. Are you able to apply the same amount of care and passion to your career as you do to your hobbies - placing our guests at the heart of everything you do? If this is you, EVEN Hotel Eugene and VIP Hospitality Group would be honored to have you join our friendly and professional team.

EVEN Hotels Brand by IHG is all about enabling wellness while you travel. To inspire our Guests to stay on Track while on the road, we will:

Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being

Be Encouraging by recognizing our guests’ achievements and offering positive words of encouragement and suggestions

Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling

KEY JOB DESCRIPTION:

The Keep Active Host (Front Desk Agent) provides top notch customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the EVEN Hotels brand to life. The Keep Active Host delivers core guest services and supports wellness by engaging guests with expertise at the Wellness Wall and Athletic Studio, and is cross-trained as an Eat Well Host.

DUTIES AND RESPONSIBILITIES:

Welcomes and provides personal recognition to guests upon arrival

Offers each guest a welcome drink upon arrival, completes the check-in transaction efficiently, describes the hotel services and demonstrates the Wellness Wall

Extends invitation to hotel wellness programs and best support the guests’ wellness routines

Demonstrates proper use of fitness equipment as requested

Answers phones in a prompt and courteous manner

Up-sells rooms where possible to maximize hotel revenue

Books, confirms, revises and cancels guest reservations as needed

Operates the retail sundry sales area and keeps shelves stock and organized

Ensures billing instructions and guest credit for compliance with hotel credit policy

Processes cash and credit card transactions according to standard operating procedures

Communicates and coordinates with other departments to provide and receive insight about guest needs, requests, and complaints

Responds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction

Seeks and uses guest feedback to build relationships with guests, and drives continuous improvement in guest satisfaction

Ensures that special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent

• Must speak fluent English

• Flexible work schedule

• May be required to work nights, weekends, and/or holidays

• Frequently standing up behind the desk and front office areas

• Carrying or lifting items weighing up to 50 pounds

BENEFITS:

· Bonus/Incentive programs

· Upward mobility/advancement opportunities

· Health benefits for full-time associates

· Paid time off

· Onsite Gym access

· Hotel room discount access

So what's your passion? Please get in touch and tell us how you could bring your individual skills to EVEN Eugene Hotel and VIP Hospitality Group.

VIP Hospitality Group is an equal opportunity employer Minorities / Female / Disabled / Veterans