Front Desk Agent

Radiate Hospitality; Berkeley (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to join their first-class team. This role involves providing exceptional service, managing guest check-ins and check-outs, and ensuring a memorable experience for all guests. The ideal candidate will have previous hospitality experience and excellent customer service skills. Join us to make a difference in our guests' stays!

Qualifications

• Previous front desk, reservations, or hospitality experience preferred.
• Excellent customer service skills.
• Strong team player.

Responsibilities

• Provide hotel services covering all front desk responsibilities.
• Build authentic relationships with guests.
• Address guest concerns and solve problems creatively.

Skills

Customer Service

Teamwork

Job description

Join to apply for the Front Desk Agent role at Radiate Hospitality.

We are looking for a Front Desk Agent to be part of a first-class Front Desk Team that provides extraordinary service to our guests.

The Key Responsibilities

1. Provide hotel services covering all front desk, bellmen, and concierge responsibilities, including check-in and check-out, luggage services, restaurant/tour reservations, and hotel/city information.
2. Build authentic relationships with guests and create a memorable experience encouraging repeat visits.
3. Post all guest charges and payments accurately to guest, banquet, master, and house accounts.
4. Greet guests, check them in and out, serve taxi requests, and direct traffic flow efficiently.
5. Use proper service techniques during check-in and check-out, highlight hotel amenities, and invite guests to return.
6. Be knowledgeable of front desk computer and cashier systems, including room rates and accommodations.
7. Ensure guests are properly accommodated, document complete and accurate guest records, and verify payment methods.
8. Address guest concerns, solve problems creatively, and answer questions effectively.
9. Stay informed about hotel functions, features, and services to assist guests.
10. Maintain safety and security for all employees and guests, reporting unsafe conditions promptly.

The Model Qualifications

• Previous front desk, reservations, or hospitality experience preferred.
• Excellent customer service skills.
• Strong team player.

Be bold. Apply now to be considered for this position.

Radiate Hotels is an Equal Opportunity Employer.