Front Desk Agent

SpringHill Suites Chula Vista Eastlake; Chula Vista (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent, a vital role in ensuring an exceptional guest experience. You will manage guest interactions, provide excellent customer service, and handle financial tasks. The position offers a comprehensive benefits package after an initial waiting period, including medical coverage, paid time off, and a 401k plan.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Income

Term Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Resolve guest concerns by evaluating and choosing among alternative solutions.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is a key part of our guest experience, responsible for customer service and communication to ensure a seamless and inviting stay for all guests. This role manages guest interactions and maintains efficient front desk operations.

Key Skills & Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly demeanor, enhancing guest satisfaction.
• Communication: Convey information effectively and address guest inquiries promptly with strong verbal and written skills.
• Problem-Solving: Resolve guest concerns by evaluating and choosing among alternative solutions quickly and accurately.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a benefits package including:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision Coverage
• Disability Income (Short-Term & Long-Term)
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About Our Property

SpringHill Suites by Marriott offers all-suite accommodations with modern amenities, free Wi-Fi, pools, fitness centers, and a 24/7 Market. Enjoy our complimentary breakfast with customizable options.

About Evolution Hospitality

Evolution Hospitality creates unique lifestyle experiences across a curated collection of hotels and restaurants in North America. We value culture, results, honesty, humility, and personal growth, fostering a talented and caring team.

Application deadline for Colorado positions:
Source: Hospitality Online