Front Desk Agent

Hyatt Hotels Corporation; San Antonio (TX); On-site; USD 20,002 - 28,488; Part time

Benefits offered by this job

Competitive Pay

Free On-Site Parking

Discounted meals

Tuition Reimbursement

Professional Counseling & Family

Growth Opportunities

Job summary

Marriott Vacations Worldwide is looking for a part-time Guest Services Agent at their San Antonio location. In this role, you will assist guests with check-ins, provide information about amenities, and ensure their satisfaction throughout their stay.

The ideal candidate will have strong customer service skills and be available to work weekends and holidays. Benefits include competitive pay and various site-specific perks, such as free on-site parking and discounted meals.

Qualifications

• Valid driver’s license required.
• Available to work various shifts, holidays, and weekends.
• Ability to lift/carry/push/pull items up to 25lbs.

Responsibilities

• Check guests into their villas and provide information on amenities.
• Listen and respond to guests' questions and concerns.
• Identify and explain room features to guests.
• Follow up with guests to ensure satisfaction.
• Answer phone calls and route them accordingly.

Skills

Customer service

Active listening

Problem-solving

Job description

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $17.60

Shift: 1st/2nd; must be available to work weekends and holidays

Requirement: Valid driver’s license required

Position type: Part Time

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free On-Site Parking
• Discounted meals
• Department celebrations
• Monthly associate recognition and reward programs

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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