Sheraton Minneapolis Downtown - Front Desk Agent

Aimbridge Hospitality; Minneapolis (MN); On-site; USD 30,000 - 40,000; Part time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for the Sheraton Minneapolis Downtown. This entry-level role focuses on delivering exceptional customer service, effective communication, and problem-solving skills to enhance guest experiences. Join a dynamic team in a pivotal position that ensures smooth front desk operations.

Benefits

Daily Pay options

Medical, Dental, and Vision coverage

Disability insurance

Life and AD&D insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service, maintaining a friendly and warm demeanor.
• Evaluate and resolve guest concerns quickly and accurately.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Sheraton Minneapolis Downtown - Front Desk Agent

Join to apply for the Sheraton Minneapolis Downtown - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the shining star of our guest experience, mastering customer service and communication to create a seamless and inviting stay for all guests. This pivotal role manages guest interactions and ensures the front desk operates smoothly.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service, maintaining a friendly and warm demeanor. Deliver exceptional guest service to enhance satisfaction.
• Communication: Convey information effectively, address inquiries and issues promptly, with strong verbal and written skills.
• Problem-Solving: Evaluate and resolve guest concerns quickly and accurately.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, perform basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

Eligible full-time employees enjoy a competitive benefits package, including:

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability insurance
• Life and AD&D insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Join us at the Millennium Minneapolis as we transform into a Marriott Premium Brand by early 2025. With 321 rooms and amenities, be part of this exciting journey!

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Hospitality