Front Desk Agent, 18.50/hr.

Hyatt Hotels; Roseville (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and innovative hospitality management company as a Front Office Agent, where you'll provide exceptional service to guests during their stay. In this role, you will be the face of the hotel, ensuring a warm welcome and smooth check-in and checkout process. Your responsibilities will include handling guest inquiries, managing reservations, and maintaining the front desk operations. This is a fantastic opportunity to work in a vibrant environment that values customer service and teamwork. If you are friendly, organized, and eager to contribute to a memorable guest experience, this position is perfect for you.

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality preferred.
• Computer skills required.

Responsibilities

• Provide courteous service to guests during check-in and checkout.
• Handle inquiries regarding restaurants and entertainment.
• Complete shift tasks and maintain cleanliness.

Skills

Customer Service

Effective Communication

Multitasking

Problem Solving

Education

High School Diploma

College Coursework in Related Field

Tools

Front Desk Computer System

Job description

Compensation

Type: Hourly

Company Overview

Highgate Hotels is a premier real estate investment and hospitality management company, recognized as an innovator in the industry. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in asset value and generates over $5 billion in revenues. Highgate offers expertise throughout the hospitality property cycle and develops bespoke hotel brands, utilizing industry-leading revenue management tools. The company has offices in London, New York, Dallas, and Seattle.

Location

Fairfield Roseville, 1910 Taylor Road, Roseville, CA 95661

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain necessary information when taking reservations and follow rate-quoting procedures.
7. Be familiar with hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts efficiently and courteously.
10. Use proper radio etiquette when communicating with staff.
11. Operate all relevant aspects of the Front Desk computer system.
12. Complete shift tasks and duties promptly.
13. Perform reports such as bucket check, room rate verification, and housekeeping report.
14. Balance and prepare paperwork for shift closing.
15. Maintain and promote guest programs and promotions.
16. Keep work area clean.
17. Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in hospitality preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Maintain a warm, friendly demeanor at all times.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize.
• Maintain regular attendance and professional appearance.
• Comply with hotel standards and regulations.
• Show initiative and problem-solving skills.
• Ability to handle confidential information.
• Cross-train in other hotel areas if needed.
• Perform other duties as assigned by management.