Front Desk Agent, 18.50/hr.

Wyndham Hotels & Resorts; Roseville (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Agent to deliver exceptional service to guests during their stay. This role involves managing check-ins and checkouts, addressing guest inquiries, and ensuring a welcoming environment. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced setting. Join a team that values professionalism and guest satisfaction, and be part of a dynamic environment where your contributions make a difference.

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality or related field preferred.

Responsibilities

• Provide attentive service to guests during check-in and checkout.
• Handle guest inquiries regarding services and promotions.
• Operate front desk computer systems efficiently.

Skills

Customer Service

Multitasking

Effective Communication

Computer Skills

Education

High School Diploma

College Coursework in Hospitality

Tools

Front Desk Computer Systems

Job description

Job Title: Front Office Agent

Location: Fairfield Roseville, 1910 Taylor Road, Roseville, CA 95661

Compensation: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company, recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global portfolio exceeds $20 billion in assets and generates over $5 billion in revenues. Highgate provides expert guidance throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and uses industry-leading revenue management tools to maximize asset performance. The company has offices in London, New York, Dallas, and Seattle.

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions as listed in the Red Book.
4. Familiarize with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain necessary information when taking room reservations and follow rate-quoting procedures.
7. Use proper hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper radio etiquette when communicating with staff.
11. Operate all relevant front desk computer systems.
12. Complete all shift duties and checklists efficiently.
13. Perform bucket checks, room rate verifications, and housekeeping reports.
14. Balance and prepare shift paperwork according to hotel standards.
15. Promote and market guest programs and promotions.
16. Maintain a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in hospitality or related field preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Maintain a warm, friendly demeanor at all times.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize tasks.
• Maintain regular attendance and professional appearance.
• Comply with hotel standards and regulations for safety and efficiency.
• Demonstrate initiative and problem-solving abilities.
• Maintain confidentiality of information.
• Cross-train in other hotel areas as needed.
• Perform other duties as assigned.