Front Desk Agent

Regency Hotel Management, Inc.; Rapid City (SD); On-site; USD 28,000 - 35,000; Full time

Job summary

A rapidly growing hotel management company seeks an upbeat Front Desk Agent to manage guest accommodations. The role involves welcoming guests, managing reservations, and providing information about amenities. Ideal candidates will have prior hotel front desk experience and excellent customer service skills.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Experience with hotel reservation software required.
• Prior experience in a similar role preferred.
• Strong communication and organizational skills needed.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about rooms, rates, and amenities.

Skills

Customer service

Communication

Organizational skills

Education

Prior experience as a Hotel Front Desk Agent or Receptionist

Tools

OnQ

Opera

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest accommodations. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests by collecting necessary information (like contact details and stay dates)
• Welcome guests upon arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished
• Confirm group reservations and arrange personalized services for VIPs and event attendees, such as wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservation software like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us: At Regency Hotel Management, hospitality is our core focus. Since 1965, we've been leaders in maximizing profit and creating asset value for clients. Our team of hotel management experts provides hands-on guidance inspired by years of experience. Our teams across multiple locations are growing, and we're seeking motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.