Front Desk Agent - Baywatch Resort

Hotel Investment Services, Inc.; Traverse City (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service. Your responsibilities will include managing reservations, handling check-ins and check-outs, and coordinating with housekeeping to maintain high standards. If you have a passion for hospitality and a knack for organization, this position offers you the chance to create memorable experiences for guests at a popular resort. Join a team that values your contributions and fosters a supportive work environment.

Qualifications

• Experience in customer service and hotel industry is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Perform check-in and check-out tasks efficiently.
• Manage reservations and provide information to guests.
• Respond to customer complaints professionally.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Work experience as a Hotel Front Desk Agent

Experience with hotel reservations software

Understanding of travel planning websites

Tools

Hotel reservations software

Job description

Career Opportunities with Hotel Investment Services

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The Baywatch & Beach Haus Resorts are currently seeking enthusiastic individuals to join our year-round team. As a Front Desk Agent, you will play a key role in delivering outstanding customer service to our guests, while also handling routine administrative tasks to ensure smooth and accurate hotel operations.

Our Hotel Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

1. Perform all check-in and check-out tasks
2. Manage online and phone reservations
3. Inform customers about payment methods and verify their credit card data
4. Register guests collecting necessary information (like contact details and exact dates of their stay)
5. Welcome guests upon their arrival and assign rooms
6. Provide information about our hotel, available rooms, rates and amenities
7. Respond to clients’ complaints in a timely and professional manner
8. Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
10. Up-sell additional facilities and services, when appropriate
11. Maintain updated records of bookings and payments

Skills

1. Work experience as a Hotel Front Desk Agent, Receptionist or similar role
2. Experience with hotel reservations software preferred
3. Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
4. Customer service attitude
5. Excellent communication and organizational skills