Front Desk Agent

Burnham Nationwide, Inc.; Rapid City (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

Burnham Nationwide, Inc. seeks an energetic Front Desk Agent to manage hotel accommodations. Your role includes welcoming guests, managing reservations, and providing information about amenities. Join a team committed to hospitality excellence, along with benefits like medical insurance and ongoing training.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Prior experience as a Hotel Front Desk Agent or similar role.
• Experience with hotel reservation software.
• Excellent communication and organizational skills.

Responsibilities

• Manage all aspects of hotel guests' accommodation and reservations.
• Welcome and register guests, providing necessary information.
• Respond to clients’ complaints professionally.

Skills

Customer service

Communication

Organizational skills

Tools

OnQ

Opera

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information (like contact details and exact dates of stay)
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished
• Confirm group reservations and arrange personalized services for VIPs and event attendees, like wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservation software like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.