Front Desk Agent - Crooked River Lodge

Hotel Investment Services, Inc.; Alanson (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Hotel Front Desk Agent to create memorable experiences for guests. This role involves managing reservations, providing information about amenities, and ensuring a smooth check-in and check-out process. Ideal candidates will have strong customer service skills and experience in the hotel industry. Join a team that values your contributions and offers perks like dining discounts and insurance options for full-time employees. If you’re passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Dining and Lodging discounts

401(k) with matching

Paid time off

Qualifications

• Experience as a Hotel Front Desk Agent or similar role.
• Understanding of hotel reservations software and travel websites.

Responsibilities

• Perform all check-in and check-out tasks efficiently.
• Manage online and phone reservations while providing excellent customer service.
• Coordinate with housekeeping to ensure rooms meet guests' needs.

Skills

Customer service attitude

Communication skills

Organizational skills

Experience with hotel reservations software

Understanding of travel planning websites

Tools

Infor

RoomKeyPMS

Job description

Career Opportunities with Hotel Investment Services

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Our Hotel Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, such as Infor or RoomKeyPMS preferred
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Job type: Part Time or Full Time
• Wage Range: $16 to $18 per hour
• Medical, dental, vision and life insurance (Full time only)
• Dining and Lodging discounts
• 401(k) with matching
• Paid time off in accordance with the Michigan Earned Sick Time