Front Desk Agent

General Hotels Corporation; Michigan; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel company is seeking a Front Desk Agent in Michigan. The role involves welcoming guests, managing room check-ins and check-outs, and providing exceptional customer service. Candidates should have prior experience in customer service, excellent communication skills, and the ability to handle cash accurately.

Benefits

Daily pay

Insurance after 30 days

Paid time off

Hotel discounts

Qualifications

• Previous customer service experience is required.
• Excellent communication skills both verbal and non-verbal.
• Ability to read and speak English.

Responsibilities

• Handling guest registration and room assignments.
• Resolving customer complaints.
• Assisting customers with hotel services and inquiries.

Skills

Communication skills

Customer service

Computer skills

Job description

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• DAILY PAY, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS***
  
  

• DAILY PAY, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS***
  
  

The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.

Duties And Responsibilities

This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned. Must be able to work weekends and holidays.

Qualifications Include: (not limited to)

This hotel is managed by General Hotels Corporation and uses E-Verify to confirm work authorization in the USA.

• Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Excellent phone and computer skills.
• Ability to read and speak English.
• Previous cash handling experience preferred.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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