IBH- Front Desk Agent

Sugarloaf Mountain Corporation; Petoskey (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company located on the Michigan shoreline seeks a part-time Front Desk Agent. This role involves welcoming guests, managing check-in/check-out tasks, and providing excellent customer service. Ideal candidates will have strong interpersonal skills and the ability to multitask in a fast-paced environment.

Benefits

Free Golf Pass and Ski Pass for family

30% off Spa treatments

Discounts on Boyne Resorts lodging

Tuition Reimbursement

Health/Dental/Vision Insurance

Service and Loyalty Bonus Program

Qualifications

• Applicants must be 18 years old.
• Long periods of standing required.
• Must be available weekends, weeknights, and holidays.

Responsibilities

• Welcome and greet guests to make them feel valued.
• Perform check-in/check-out procedures.
• Answer phones and respond to guest requests.

Skills

Patience

Politeness

Computer skills

Job description

Overview

Inn at Bay Harbor is a Marriott Autograph Collection Hotel nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.

This is a part-time position. The Front Desk Agent will be responsible for handling front office reception and administration duties. This includes, but is not limited to: warmly greeting each and every guest and colleague, answering phones, handling company inquiries, completing guest registration and room assignment, as well as cashier work. Candidate must possess ability to handle a variety of tasks/requests at one time, and the ability to deal with a diverse set of individuals. Patience and politeness is key.

Someperksof working full time year-round for Inn at Bay Harbor include:

• AfreeGolf Pass and Ski Pass for both you and your family
• AfreeThe Highlandsdownhill mountain bike park season pass for you and your family
• 20-50% off at the various Boyne Resorts Restaurants
• 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on Boyne Resorts lodging for Friends and Family
• Discounts at Marriott hotels worldwide for Friends and Family
• Tuition Reimbursement
• Service and Loyalty Bonus Program – up to 5% of gross wages per season!
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance

Responsibilities

• Welcome, greet, and make guests feel comfortable and valued for the duration of their visit
• Properly perform check-in/check-out procedures in regards to guest accounts
• Keep accurate account of monies in cash drawer
• Answer phones
• Respond promptly and courteously to any guest request
• Keep professional attitude and demeanor during all guest interactions
• Demonstrate a working knowledge of resort services/functions and community events, including details such as: dates/times/locations

Qualifications

Must be available weekends, weeknights, and holidays

Applicants must be 18 years old

Long periods of standing required

Computer skills are mandatory