Front Desk Agent

General Hotels Corporation; Radcliff (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in hospitality seeks a Front Desk Agent to provide exceptional customer service. The role involves greeting guests, managing check-ins/outs, and ensuring a pleasant stay. Ideal candidates will have strong communication skills and the ability to work under pressure.

Benefits

Medical, Dental, and Vision Insurance

401(k) with company match

Hotel Room Discounts

Generous Time Off

Qualifications

• Excellent customer service skills required.
• Ability to multitask and prioritize in a busy environment.

Responsibilities

• Greeting guests and checking them in and out.
• Maintaining accurate guest records and handling transactions.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Basic Math

Tools

Hotel Front Desk Software

Job description

Job Title: Front Desk Agent

Join to apply for the Front Desk Agent role at General Hotels Corporation.

Position Overview: The Front Desk Agent provides excellent customer service to hotel guests, serving as the first point of contact to ensure a comfortable and enjoyable stay. The primary shift is from 3pm to 11pm.

Responsibilities:

1. Greeting guests upon arrival
2. Checking guests in and out
3. Answering phone calls and emails
4. Assisting guests with questions or concerns
5. Maintaining accurate guest records and room assignments
6. Handling cash and credit transactions
7. Providing information on hotel amenities and local attractions
8. Keeping the front desk area clean and organized

Qualifications:

• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to multitask and prioritize
• Attention to detail and accuracy
• Ability to work under pressure
• Proficiency with hotel front desk software and equipment
• Basic math skills
• Flexibility to work various shifts, including weekends and holidays

Benefits:

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance and Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”)
• Hotel Room Discounts
• Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off

General Hotels Corporation is committed to enriching lives through award-winning hospitality. With over 60 years of experience, we promote from within and value our associates.

We are an equal opportunity employer and participate in E-Verify.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality