Front Desk Agent

Crowne Plaza Louisville Airport Expo Ctr; Louisville (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional customer service and manage guest check-ins and check-outs. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Ideal candidates will have prior experience in hospitality and a positive attitude. Join a dynamic team at a prominent hotel in Louisville and contribute to creating memorable guest experiences.

Qualifications

• 2-5 years of experience in hospitality preferred.
• Positive and professional attitude.
• Knowledge of the Louisville area.

Responsibilities

• Check guests in and out of the hotel.
• Handle customer concerns appropriately.
• Prepare reports for departmental heads.

Skills

Communication

Organizational Skills

Customer Service

Time Management

Education

HS Diploma

Tools

Word

Excel

Outlook

Job description

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Job Description

The Front Office Agent is responsible for maintaining and promoting hospitality by welcoming and checking in guests in a courteous and efficient manner.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the Crowne Plaza hallmark and service standards.
• Responsible for checking guests in and out of the hotel.
• Responsible for making reservations and cancellations.
• Execute strong customer service abilities and handle customer concerns appropriately.
• Process and file paperwork accurately.
• Responsible for answering elevator alarms.
• Balance credit cards, room revenue, and occupancies.
• Prepare reports for departmental heads.
• Perform computer backup.
• Provide hotel directions to guests.
• Work knowledge of safety box and check cashing procedures.
• Able to perform all duties of PBX.
• Stay up to date on room rates, packages, discounts, and how to handle each.
• Perform other duties as required.

Competencies

• Excellent written and verbal communication.
• Strong organizational skills.
• Strong attention to detail.
• Strong computer skills.
• Interpersonal skills.
• Customer service skills.
• Time management abilities.
• Detail-oriented and able to multi-task.

Education & Experience

• HS Diploma or equivalent required.
• 2-5 years of experience in hospitality preferred.
• Proficiency in Word, Excel, and Outlook.
• Positive and professional attitude.
• Knowledge of the Louisville area.
• Ability to work with all management levels.
• Ability to meet deadlines in a fast-paced environment.

Work Environment

This role operates in a professional office environment, using standard office equipment such as laptops, calculators, photocopiers, and scanners. The employee must talk and hear regularly, operate office equipment, and may need to lift up to 40 pounds occasionally. Vision abilities include close vision and focus adjustment.

This job description is not exhaustive and duties may change at any time.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality