Front Desk Agent

WizeHire, Inc; Puyallup (WA); On-site; USD 25,000 - 26,000; Full time

Job summary

The Front Desk Agent at ARK serves as the first point of contact and impression for guests, handling check-ins/outs, reservations, and inquiries with accuracy and courtesy. You will coordinate with housekeeping, process payments, and balance cash while contributing to a smooth guest experience.

Ideal candidates bring strong customer service skills and proficiency with standard office software. The position is on-site in Washington with an emphasis on hospitality excellence and team collaboration.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Skills

Guest service

Customer communication

Reservations handling

Cash handling

Tools

Microsoft Excel

Word

Outlook

PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation

$18.50 - $19 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!