Front Desk Agent

Island Hospitality Management; Portsmouth (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to enhance guest experiences at their hospitality establishment. This role requires a dynamic individual who excels in customer service and communication, capable of managing front desk operations efficiently. As part of a supportive team, you will engage with guests, handle check-ins and check-outs, and ensure a welcoming atmosphere. With a commitment to employee development and wellness, this opportunity offers growth potential and various benefits, including healthcare and a 401(k) plan. Join a team that values your contributions and fosters career advancement.

Benefits

Healthcare including Medical, Dental, and Vision Insurance

401(k) Retirement plan with company match

Incentive-based bonus program

Free room nights and employee discounts

Paid Sick and Vacation Time

Recognition programs and bonuses

Discounted tickets to theme parks

Career growth opportunities

Employee Assistance Program

Wellness Subscriptions

Qualifications

• Highly motivated team player with strong initiative.
• Effective in handling workplace problems and stressful situations.

Responsibilities

• Manage front desk operations and guest interactions.
• Process payments and prepare reports for management.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Job description

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Description

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Requirements

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for extended periods. The number of hours scheduled during the week varies based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee specific work hours per week.

Training and Benefits

Island Hospitality is committed to employee development through a formalized training program offering growth opportunities within our company. Our team members can build on prior experience and utilize available resources for further advancement.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans, Dependent care FSA
• Identity Theft Protection Insurance, Commuter benefits, Pet Insurance
• PTO, Payroll Incentives, Employee Assistance Program
• Wellness Subscriptions, Paid Sick and Vacation Time, Family Leave
• 401(k) Retirement plan with company match

Rewarding Hard Work

• Incentive-based bonus program
• Free room nights and employee discounts
• Recognition programs and bonuses
• Discounted tickets to theme parks, shows, and more
• Career growth opportunities and referral bonuses

Additional Information

Equal Opportunity Employer. Island Hospitality uses E-Verify where required by law.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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