Front Desk Agent

Hilton Garden Inn Aksarben Village , Omaha NE; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a leading hotel where you will be the first point of contact for guests. As a Hotel Front Desk Agent, you will play a crucial role in ensuring guests have a memorable experience from check-in to check-out. Your responsibilities will include managing reservations, providing information about the hotel’s amenities, and addressing guest inquiries with a friendly attitude. If you are passionate about customer service and thrive in a dynamic environment, this is the perfect opportunity for you to shine and make a positive impact in the hospitality industry.

Qualifications

• Experience in hotel front desk or receptionist roles is essential.
• Strong customer service skills and ability to handle complaints.

Responsibilities

• Manage check-ins and check-outs for guests efficiently.
• Liaise with housekeeping to ensure rooms are ready for guests.

Skills

Customer Service

Communication Skills

Organizational Skills

Experience with Hotel Reservations Software

Tools

OPERA PMS

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OPERA PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills