Front Desk Agent

Canterbury Hotel Group; Portland (OR); On-site; USD 22,041 - 22,386; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Employee discount

Health insurance

Vision insurance

Job summary

A prominent hotel in Oregon is seeking a Full-time Hotel Front Desk Agent to manage guest accommodations, reservations, and provide top-notch customer service. The ideal candidate should have experience in a similar role and possess excellent communication and organizational skills. Responsibilities include check-in, room assignments, and responding to guest inquiries. Join our team to create memorable stays for guests while offering competitive pay and benefits including health insurance and 401(k) matching.

Qualifications

• Work experience as a Hotel Front Desk Agent or similar role is preferred.
• Understanding of travel planning websites like Booking and TripAdvisor.
• Excellent customer service skills are essential.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon their arrival and assign rooms.
• Respond to client complaints in a timely and professional manner.
• Confirm group reservations and arrange personalized services.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Experience with hotel reservations software

Job description

Front desk evening shift 3 pm-11 pm

JOIN OUR TEAM !!

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service we'd like to meet you. Hotel experience is a plus but is not required. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform guests about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like Opera,
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Type

Full-time

Salary

$16.00 - $16.25 per hour

Benefits

• 401(k) matching
• Dental Insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule

• 8-hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types

• Bonus pay

Experience

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location

One location