Front Desk Agent

StepStone Hospitality; Portland (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

StepStone Hospitality is seeking a front desk professional to manage guest check-ins, reservations, and guest inquiries at our Portland, ME property.

The role requires accurate record-keeping, ability to handle multiple tasks, and dependable performance including weekends and holidays. Prior hotel experience is preferred, with strong English communication and office software skills.

Qualifications

• Must speak English fluently to communicate with guests and staff.
• Ability to report information accurately.
• Ability to assist with office tasks as needed.
• Ability to scrupulously follow all hotel policies and procedures.
• Able to stand for long periods.
• Dependable; able to work weekdays, weekends and holidays.
• Previous hotel experience preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservations for guest (transportation or entertainment).
• Deposit guest valuables in hotel safe deposit box.

Skills

Customer service

English language

Office software

Tools

Office software

Job description

Description

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• #ZR

Requirements

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Able to stand for a long period of time.
• Dependable
• Able to work weekdays, weekends and holidays.
• Previous Hotel experience preferred