Front Desk Agent

StepStone-Hospitality-Inc; South Portland (ME); On-site; USD 30,000 - 42,000; Full time

Job summary

StepStone-Hospitality-Inc is seeking a Front Desk Agent to welcome guests, manage reservations, and coordinate services. You will register guests, assign rooms, issue keys, and handle inquiries with a focus on accuracy and guest satisfaction.

The role requires strong English communication, the ability to report information clearly, and flexibility to work a rotating schedule including holidays. Proficiency with office software is expected to support daily operations.

Qualifications

• Must communicate effectively in English with guests, associates and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Follow all hotel policies and procedures.
• Flexible schedule including weekends and holidays.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries about hotel services, registration of guests, and directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all channels.
• Post charges to guest bill if interface is inoperable.
• Make reservations for guest transportation or entertainment.
• Deposit guest valuables in hotel safe deposit box.
• Have a full working knowledge of each shift including night audit.

Skills

English proficiency

Communication

Report accuracy

Office tasks

Tools

Office software

Job description

Description

Job Function

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

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Requirements

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• dependable
• Flexible schedule; able to work weekdays, weekends and holidays
• Able to stand for a long period of time