Front Desk Agent

SSH DT Portland LLC; South Portland (ME); On-site; USD 19,286 - 28,929; Full time

Job summary

SSH DT Portland LLC is seeking a front desk associate to welcome guests, assign rooms, issue keys, and relay messages. You will manage reservations, post charges, and assist guests with directions and services.

The role requires English proficiency, ability to report information accurately, and stamina to stand for long periods. Weekday, weekend, and holiday shifts are expected; hotel experience is preferred.

Qualifications

• Must have comprehensive knowledge of the English language to communicate with guests and staff.
• Ability to report information accurately.
• Able to assist with office tasks as needed.
• Able to follow hotel policies and procedures.
• Must be able to stand for long periods.
• Dependable with weekday, weekend, and holiday availability.
• Previous hotel experience preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

English proficiency

Guest service

Communication skills

Multitasking

Tools

Office software

Job description

Description

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

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Requirements

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Able to stand for a long period of time.
• Dependable
• Able to work weekdays, weekends and holidays.
• Previous Hotel experience preferred