Front Desk Agent

Hyatt; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team. This role is pivotal in creating exceptional guest experiences by providing prompt and courteous service. Responsibilities include greeting guests, managing registrations, and addressing inquiries with professionalism. Ideal candidates will possess strong communication skills and a positive attitude, ensuring every guest feels valued. Join a team dedicated to high standards and operational excellence, where your contributions will directly enhance the guest experience.

Qualifications

• Ability to effectively interact with customers, demonstrating patience and tact.
• Effective reading, listening, and communication skills are essential.

Responsibilities

• Greet and register guests, ensuring a friendly and welcoming experience.
• Handle guest complaints and provide effective solutions to issues.

Skills

Customer Service

Communication Skills

Conflict Resolution

Hospitality Experience

Job description

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The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay. They ensure guests have an exceptional experience to meet the hotel’s high standards of quality.

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so operational demands require shift variations, including three evening shifts and two overnight shifts at this time.

• Greet customers immediately with a friendly and sincere welcome. Use positive and clear communication, listen to requests, respond appropriately, and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming details like guest numbers and room rates. Make appropriate room selections based on guest needs. Code electronic keys, certificates, and coupons as needed. Requires standing and movement throughout front office areas.
• Answer the telephone promptly with positive communication. Input messages into the computer, retrieve messages, and communicate content to guests. Retrieve mail, packages, and facsimiles as requested.
• Handle guest complaints by conducting thorough research to develop effective solutions and resolve issues such as location changes or credit problems. Assist with problems like pricing conflicts or temperature issues. Remain calm during emergencies and busy periods. Keep corridors and service areas neat at all times.

The ideal candidate:

• Previous hospitality experience is preferred but not required.
• Ability to effectively interact with internal and external customers, demonstrating patience, tact, and diplomacy to resolve conflicts.
• Effective reading, listening, and communication skills.
• Hearing and visual ability to observe and detect emergency signs.
• Maintain a professional, positive attitude when communicating with guests and team members.

EOE/M/F/D/V

This position may be at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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