PM Front Desk Agent / Up to $16 with Experience

Aimbridge Hospitality; Pittsburgh (Allegheny County); On-site; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent, where you'll be the first point of contact for guests, ensuring their stay is exceptional. In this dynamic role, you'll greet and register guests, handle reservations, and provide concierge services, all while maximizing guest satisfaction and hotel revenue. This position offers a unique opportunity to work in a vibrant environment, where your customer service skills will shine. With a commitment to excellence, you'll be part of a team that values your contributions and fosters growth in the hospitality industry.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

401(k) Retirement Plan

Employee Assistance Program

Daily Pay

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.

Responsibilities

• Greet and register guests, providing outstanding service.
• Handle check-ins and check-outs efficiently and courteously.
• Coordinate with other departments and team members effectively.

Skills

Customer Service

Multi-tasking

Problem-solving

Communication Skills

Attention to Detail

Education

High School Diploma

College Coursework in Related Field

Tools

Microsoft Office Suite

Job description

PM Front Desk Agent / Up to $16 with Experience

Pay: Competitive

Employment type: Full-Time

Job Description

Req#: 250661

Job Summary

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon departure. Primary responsibilities include registering guests, making and modifying reservations, and performing hotel operator and concierge duties. They must provide attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.

Responsibilities

Qualifications:

• High School diploma or equivalent required; college coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Positive, upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task, be detail-oriented, and problem-solve effectively.
• Clear communication skills.
• Ability to evaluate and choose among alternative actions quickly and accurately.
• Work well under stress and in high-pressure situations.
• Effective problem-solving skills, including anticipating, preventing, identifying, and resolving issues.
• Good listening skills to understand and clarify issues raised by guests and coworkers.
• Ability to handle financial information and perform basic arithmetic functions.
• Proficiency in Microsoft Office Suite.
• Willingness to work varied schedules, including evenings, nights, weekends, and holidays.
• Understanding of hotel products and guest services.
• Ability to contribute to a positive work environment.

Responsibilities:

• Approach all guests and associates with friendliness and service orientation.
• Maintain high standards of appearance and grooming, including proper uniform and name tag.
• Maintain regular attendance as per hotel standards.
• Follow all Aimbridge Hospitality policies, standards, and regulations for safe and efficient operations.
• Greet and welcome guests warmly at the front desk.
• Operate the telephone switchboard efficiently.
• Handle requests for information, mail, and messages courteously.
• Answer guest inquiries about hotel services, facilities, and local attractions.
• Coordinate with other departments and team members effectively.
• Be familiar with rates, packages, promotions, and in-house groups.
• Obtain necessary reservation information and follow rate quoting procedures.
• Understand and adhere to all hotel policies and emergency procedures.
• Handle check-ins and check-outs efficiently and courteously.
• Operate all relevant front desk computer systems.
• Manage packages, mail, and messages for guests and meetings.
• Use radio etiquette when communicating with staff.
• Assist with guest requests such as luggage, newspapers, or amenities.
• Maintain knowledge of hotel amenities, events, and local attractions.
• Perform other duties as assigned, including maintaining cleanliness and safety.

Property Details

Hyatt Place Pittsburgh Airport offers a convenient location near major attractions like Heinz Field, Pittsburgh Zoo, and Settlers Cabin Park, with amenities including free Wi-Fi, airport shuttle, indoor pool, fitness center, and on-site dining.

Company Overview

As a global leader in third-party hotel management, Aimbridge Hospitality manages over 1,550 hotels across 50 states and 22 countries, including luxury, resort, and lifestyle brands. We are passionate about guest service and results, fostering a culture of excellence. Join us for a world of possibilities.

Benefits

Full-time employees are eligible for benefits including:

• Daily Pay (ask your recruiter for details)
• Medical, Dental, Vision insurance
• Disability income (short and long-term)
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About the Company

Independent hotel management firm focused on delivering superior investment returns through property management, asset management, development, renovation, and consulting services for hotels and resorts.