Agent Front Desk

InterContinental Hotels Group; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create memorable experiences for guests. This role involves welcoming guests, managing bookings, and providing local insights to enhance their stay. The ideal candidate will possess excellent communication and problem-solving skills, ensuring every guest feels valued and attended to. Join a dynamic team where your contributions directly impact guest satisfaction and create lasting memories. If you are passionate about hospitality and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 1+ year of experience in front desk or guest service roles preferred.
• Proficiency in basic math and computer skills required.

Responsibilities

• Be the warm welcome for a memorable guest experience.
• Handle guest bookings, check-ins, and cash transactions efficiently.

Skills

Excellent communication skills

Problem-solving skills

Fluency in local language

Basic math skills

Computer skills

Flexibility for shifts

Physical strength

Education

High school diploma or equivalent

College degree

Job description

Hotel Brand:

EVEN Hotels

Location:

United States, Pennsylvania, Pittsburgh

Hotel:

Pittsburgh Downtown (PITEV), 425 Forbes Avenue, 15219

Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

1. Be the warm welcome that kicks off a memorable guest experience.
2. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
3. Take and manage guest bookings, up-selling opportunities, and inform guests about ways to enhance their stay.
4. Handle cash and credit transactions.
5. Check guests in and out efficiently—collect IDs, distribute room keys, and manage safety deposit boxes.
6. Record and act on guest preferences, and handle messages, requests, questions, and concerns.
7. Assist guests with bill issues, local knowledge, and escalate to management when necessary.
8. Follow safety procedures, report incidents, and wear protective gear as needed.
9. Maintain a professional appearance and represent the brand positively.
10. Stay informed about daily events and activities.
11. Support colleagues with ad-hoc duties as needed.

Key Skills & Experiences

1. Excellent communication skills—approachable and attentive to guest concerns and compliments.
2. Problem-solving skills to turn issues into opportunities, leaving guests with positive memories.
3. Fluency in the local language; additional languages are a plus.
4. Proficiency in reading, writing, basic math, and computer skills.
5. Flexibility to work night, weekend, and holiday shifts.
6. High school diploma or equivalent required; college degree is a bonus.
7. At least one year of experience in front desk or guest service roles preferred.
8. Physical strength to lift up to 50 lbs (23 kg) and perform related physical tasks.

If you don't meet every requirement but believe you're a great fit, we encourage you to apply and start your journey with us today.