Front Desk Agent

Hyatt Regency; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to ensure guests have an exceptional stay. This entry-level role requires a friendly demeanor and effective communication skills to greet guests, manage registrations, and resolve any issues that arise. You will play a vital role in maintaining the hotel's high standards of quality and service. If you are passionate about providing excellent customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Prior hospitality experience is preferred but not required.
• Ability to read, listen, and communicate effectively.

Responsibilities

• Greet and register guests, providing prompt and courteous service.
• Handle guest complaints and resolve issues effectively.
• Complete registration process and manage guest accounts.

Skills

Customer Service

Conflict Resolution

Communication Skills

Attention to Detail

Education

High School Diploma

Hospitality Experience

Job description

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The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay. The role ensures guests have an exceptional stay, meeting the hotel’s high standards of quality.

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, requiring shift variations, including three evening shifts and two overnight shifts at this time.

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond appropriately, and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming details like number of guests and room rate. Make appropriate room selections based on guest needs. Code electronic keys, certificates, and coupons as needed. This requires continual standing and movement throughout front office areas.
• Promptly answer the telephone with positive and clear communication. Input messages into the computer, retrieve messages, and communicate content to guests. Retrieve mail, small packages, and facsimiles as requested.
• Handle guest complaints by conducting thorough research to develop effective solutions and resolve issues such as location changes or credit problems. Assist with problems like price conflicts or insufficient heating/air conditioning. Remain calm and alert during emergencies and busy hotel activity. Keep corridors and service areas neat at all times.

The ideal candidate:

• Prior hospitality experience is preferred but not required.
• Effective at dealing with internal and external customers, requiring patience, tact, and diplomacy to defuse anger, gather accurate information, and resolve conflicts.
• Ability to read, listen, and communicate effectively.
• Hearing and visual ability to observe and detect emergency signs.
• Maintain a professional, positive attitude when communicating with guests and team members.

EOE/M/F/D/V

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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