Front Desk Agent

Hyatt House; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at a well-respected hospitality firm. This entry-level role places you at the forefront of guest interactions, ensuring that every visitor has a memorable experience. With a focus on service, you'll handle guest inquiries, manage payments, and contribute to a positive atmosphere. The company values its employees, offering a comprehensive benefits package and opportunities for growth. If you're enthusiastic about hospitality and eager to make a difference, this is the perfect opportunity to start your career in a supportive environment.

Benefits

Medical/Dental/Vision Insurance

401K

Tuition Assistance

Discounted Hotel Stays

Opportunities for Training and Career Growth

Qualifications

• Passionate about serving others and engaging with guests.
• Demonstrates a high sense of responsibility and professionalism.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Address guest concerns promptly and handle payments professionally.
• Manage guest mail and maintain high levels of service.

Skills

Customer Service

Communication

Problem-Solving

Cash Handling

Education

High School Diploma

Job description

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Front Desk & Guest Care

We are looking for people passionate about serving others! As a front desk agent, you'll be at the heart of the hotel, engaging with guests and ensuring they have a memorable stay. Your proactive, responsive, and caring attitude will make a significant difference. If you enjoy interacting with people and demonstrate a high sense of responsibility, this role is perfect for you! We foster a great company culture at Concord Hospitality, where everyone is valued and respected.

Description

As a Front Desk Clerk or Guest Services Clerk, your responsibilities include:

• Assisting guests efficiently, courteously, and professionally at all times.
• Maintaining high levels of service and hospitality.
• Addressing guest concerns promptly and satisfactorily.
• Handling guest charges, payments, and cash procedures as per company policies.
• Managing guest mail and messages with privacy and professionalism.
• Being knowledgeable about the hotel brand, programs, and offers.
• Communicating effectively with departments and management regarding guest feedback.
• Responding quickly to calls, visitors, and team members needing assistance.
• Knowing hotel safety and emergency procedures.

Benefits (Full-Time Associates)

We offer competitive wages and a comprehensive benefits package including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted hotel stays, and opportunities for training and career growth.

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a positive work environment where you are valued. Our Associate First policy emphasizes care and development, with engaging activities to foster team spirit. If you're looking to grow and be part of a fun team, this is your opportunity. We are an EEO employer and maintain a drug-free workplace.

Additional Information

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

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