Front Desk Agent

Hyatt Hotels Corporation; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service to guests. This role involves greeting and registering visitors, ensuring their needs are met, and resolving any issues that arise during their stay. Ideal candidates will possess strong communication skills and a positive demeanor, contributing to a welcoming atmosphere. If you enjoy interacting with people and thrive in a dynamic environment, this opportunity is perfect for you. Join a team dedicated to delivering high-quality experiences and making every guest feel valued.

Qualifications

• Prior hospitality experience is preferred but not required.
• Ability to read, listen, and communicate effectively.

Responsibilities

• Greet and register guests with a friendly welcome.
• Handle guest complaints and resolve issues effectively.
• Complete registration process using a computer system.

Skills

Effective Communication

Customer Service

Problem Solving

Attention to Detail

Education

High School Diploma

Hospitality Experience

Job description

The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay. The role ensures guests have an exceptional experience to meet the hotel's high standards of quality.

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, requiring shifts that may vary, including three evening shifts and two overnight shifts.

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond appropriately, and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by inputting and retrieving information from a computer system, confirming details like the number of guests and room rate. Make appropriate room selections based on guest needs. Code electronic keys, certificates, and coupons as needed. Requires standing and moving throughout the front office areas.
3. Answer the telephone promptly with positive, clear communication. Input messages into the computer, retrieve messages, and communicate content to guests. Retrieve mail, small packages, and facsimiles for guests as requested.
4. Handle guest complaints by conducting thorough research to find effective solutions and resolve issues such as location changes or credit problems. Assist with problems like price conflicts or heating/cooling issues. Remain calm during emergencies and busy periods. Use judgment and discretion to plan and implement solutions. Maintain neatness in corridors and service areas.

The ideal candidate:

• Prior hospitality experience is preferred but not required.
• Effective communication with internal and external customers, demonstrating patience, tact, and diplomacy to resolve conflicts.
• Ability to read, listen, and communicate effectively.
• Hearing and visual ability to observe and detect emergency signs.
• Professional, positive attitude when interacting with guests and team members.

EOE/M/F/D/V

This position is at a location where Hyatt is not the employer. Employment benefits are managed by a third-party company responsible for employment obligations at this location.