Front Desk Agent Part Time

FAIRMONT; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a renowned hospitality leader as a Front Desk Agent, where your warm welcome sets the stage for an exceptional guest experience. In this dynamic role, you'll manage guest registrations, uphold luxury standards, and foster strong relationships with guests and support departments. Your ability to work under pressure and maintain a friendly demeanor will ensure memorable stays for all guests. With opportunities for growth and a commitment to diversity and inclusion, this is your chance to thrive in a supportive environment that values your contributions and creativity.

Qualifications

• Experience in luxury Front Office operations is a plus.
• Proficiency in English; bilingual skills are an asset.

Responsibilities

• Greet guests warmly and handle guest registration with accuracy.
• Drive revenue through room upselling and promote hotel outlets.
• Resolve guest issues and provide professional service consistently.

Skills

Guest Service Orientation

Communication Skills

Teamwork

Problem Solving

Bilingual Skills

Education

Experience in Front Office Operations

Tools

Micros

Fidelio

Microsoft Office Suite

Job description

Job Description

You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and set the tone for their stay. Your personalized interactions, attention to guest room details, and knowledge of the hotel will ensure our guests have a memorable visit.

What You Will Be Doing:

1. Greet guests warmly upon arrival
2. Handle guest registration, including check-in and check-out, updating reservations and guest profiles with 100% accuracy, and assigning rooms meeting luxury standards
3. Issue keys securely, maintaining safety and confidentiality
4. Protect guest privacy and discretion
5. Settle guest accounts following service standards
6. Maintain accurate cash handling and report receipts daily, adhering to policies
7. Assist guests and provide information about hotel facilities
8. Drive revenue through room upselling and promoting hotel outlets
9. Build strong relationships with support departments
10. Create reservations for walk-in guests and after-hours calls
11. Provide professional, engaging, and friendly service consistently
12. Resolve guest issues and escalate when necessary
13. Perform other duties as assigned

Qualifications:

Your Experience and Skills Include:

• Availability to work all shifts, including overnights, weekends, and holidays
• Experience in Front Office operations in a luxury setting is a plus
• Operational knowledge of Front Office Systems (Micros, Fidelio) and Microsoft Office Suite
• Proficiency in English; bilingual skills are an asset
• Excellent communication, coaching, and interpersonal skills
• Strong guest service orientation with empathy and creativity
• Ability to work under pressure and in a fast-paced environment
• Team-oriented attitude
• Comfort working around animals, as the property is dog-friendly

Additional Information

Physical Aspects of Position:

• Constant walking and standing during shifts
• Occasional exertion of up to 25 pounds for lifting or moving objects

Visa Requirements: Valid U.S. work authorization required.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer committed to diversity and inclusion. We aim to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a hospitality leader. We welcome you as you are and support your growth and learning. Join us to explore limitless possibilities at Accor. Discover your story with us at https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS