Front Desk Agent

Inside & Out Maintenance LLC; Pikesville (MD); On-site; USD 24,000 - 42,000; Full time

Job summary

Inside & Out Maintenance LLC is seeking a friendly front desk agent to join our team. You will take reservations, check guests in and out, answer phones, and address guests’ questions with outstanding interpersonal skills.

Greet guests, collect payments, coordinate with housekeeping, provide local information, and support clerical tasks to keep the front desk running smoothly. Prior hospitality experience and knowledge of hotel booking software are a plus.

Qualifications

• High school diploma or GED preferred.

Responsibilities

• Greet guests with a welcoming smile and friendly demeanor.

Skills

Customer service

Interpersonal skills

Phone etiquette

Microsoft Office

Reservations

Guest greeting

Education

High school diploma or GED

Tools

Hotel booking software

Job description

Description

We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills.

Responsibilities

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy workspace at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Store luggage and valuables as neededAssist with and book tours and activities for guests
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Requirements

High school diploma or GED equivalent preferred

• Previous experience in customer service and/or hospitality industry preferred
• Experience using hotel booking software a plus
• Computer literate and proficient using Microsoft Suite
• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Ability to connect with guests and consistently give them a positive customer experience