Front Desk Agent full or part time evening shift

Canaan Valley Resort State Park; Davis (WV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k)

Life Insurance

Disability Insurance

Hotel Room Discounts

Career Development

Job summary

Regency Hotel Management is seeking a Front Desk Agent to greet guests, issue room keys, manage reservations, and provide information on rooms, rates, and amenities. The role will primarily be an evening shift with some weekends and holidays.

You will coordinate with housekeeping, handle guest inquiries, and ensure a smooth check-in/out experience for all guests at our properties.

Qualifications

• Customer service experience is required.
• Excellent communication and organizational skills are essential.
• Prior experience in hospitality or front desk roles is a plus.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests and collect necessary stay information.
• Welcome guests and assign rooms.
• Provide information about rooms, rates, and amenities.
• Respond to client complaints promptly and professionally.
• Coordinate with housekeeping to ensure clean, ready rooms.
• Must work some weekends and holidays.

Skills

Customer service

Communication

Organization

Job description

Job Summary

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Would be mostly evening shift with some weekends and holidays.

Benefits Offered

• Medical and Dental Insurance
• PTO after 1 year
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Must work some weekends and holidays

Qualifications

• Customer service experience
• Excellent communication and organizational skills

About Us

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.