Front Desk Agent

MCR Hotels; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create a welcoming and efficient experience for guests. In this role, you will manage check-ins and check-outs, ensuring every guest feels valued and satisfied. You'll also maintain up-to-date knowledge of room rates and promotions, all while working in a dynamic environment. This position offers opportunities for career advancement and a chance to be part of a dedicated team that prioritizes guest satisfaction. If you have a positive attitude and enjoy working with people, this could be the perfect opportunity for you.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Advancement Opportunities

Qualifications

• Experience in hospitality or related fields preferred.
• Positive attitude and willingness to learn.

Responsibilities

• Check-in/out guests efficiently and ensure satisfaction.
• Maintain knowledge of room rates and promotions.

Skills

Customer Service

Effective Communication

Conflict Resolution

Ability to Work Under Pressure

Education

High School Diploma

Job description

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This range is provided by MCR Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

Company

Hilton Garden Inn Allentown West

Role Summary

The Front Desk Agent is responsible for ensuring guests enjoy a friendly, efficient arrival and departure experience, addressing all guest needs promptly and hospitably.

Core Responsibilities

• Check-in/out guests efficiently and follow up to ensure satisfaction.
• Maintain up-to-date knowledge of room rates and promotions.
• Receive and document incoming mail as required.

Success Metrics

• Guest satisfaction scores and reviews.
• Management performance ratings.

Qualifications & Requirements

• Experience in hospitality or related fields preferred.
• Positive attitude and willingness to learn.
• Ability to work under pressure and handle stressful situations.
• Effective communication and conflict resolution skills.
• Must be 18 years or older.
• Willingness to work varied shifts including evenings, nights, weekends, and holidays.

Physical & Environmental Demands

Standing for long periods, operating office equipment, lifting up to 25 pounds, and working in moderate noise levels.

Additional Information

We offer hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, and opportunities for career advancement.