Front Desk Agent

Kalahari Resorts; Pocono Manor (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading waterpark resort as a Front Desk Agent, where you will enhance guest experiences through exceptional service during check-in, stay, and check-out. Ideal candidates will have a background in guest services and a passion for hospitality. Enjoy comprehensive benefits and opportunities for growth in a vibrant team environment.

Benefits

Promotion from within

Wellness initiatives

Educational opportunities

Full benefits for full-time staff

401(k) with company match

Recognition programs

Paid time off

Resort discounts and benefits

Qualifications

• 1-2 years in front desk/guest service experience.

Responsibilities

• Assist guests during check-in, stay, and check-out.
• Provide a memorable resort experience.

Skills

Customer Service

Education

Hospitality Management Degree

Job description

Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-inspired resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a family entertainment center, on-site signature restaurants, retail shops, and a modern convention center.

We invite you to apply for the Front Desk Agent position. In this role, you will assist resort guests during check-in, stay, and check-out, providing a memorable resort experience to all guests.

Requirements include a background of 1-2 years in front desk/guest service. A hospitality management degree is preferred but not required.

If your background aligns with our needs and you have a service-oriented personality, consider joining our growing, industry-leading team.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We value the individual in our recruitment process, emphasizing authenticity, curiosity, honesty, timeliness, and follow-through. Building relationships is key to our success, regardless of current openings.

Benefits

Our team enjoys comprehensive benefits, including:

1. Promotion from within
2. Wellness initiatives (mental, financial, physical, work/life, career)
3. Educational opportunities
4. Full benefits for full-time staff
5. 401(k) with company match
6. Recognition programs, parties, and appreciation days
7. Paid time off, wellness days, and holiday pay
8. Resort discounts and benefits

Kalahari Resorts & Conventions has received awards such as Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, and others. Locations include Wisconsin Dells, Sandusky, Pocono Manor, Round Rock, and Spotsylvania County.

Kalahari Resorts & Conventions is an equal opportunity employer.