Front Desk Agent | Courtyard by Marriott Hershey Ave

Shaner Hotels; Hershey (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent for their Courtyard by Marriott location in Hershey. This entry-level position involves providing exceptional guest services, managing check-ins and check-outs, and ensuring compliance with hotel policies. Ideal candidates will have a strong customer service background, effective communication skills, and the ability to work flexible hours, including weekends and holidays. Join a dedicated team where your contributions will enhance guest experiences and satisfaction in a vibrant hospitality environment.

Qualifications

• High school graduate or equivalent required.
• Minimum one year customer service experience; hotel experience preferred.

Responsibilities

• Provide superior guest services including check-in/check-out.
• Resolve guest complaints ensuring satisfaction.

Skills

Customer Service

Effective Communication

Bilingual (English/Spanish)

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Front Desk Agent | Courtyard by Marriott Hershey Ave

Join to apply for the Front Desk Agent | Courtyard by Marriott Hershey Ave role at Shaner Hotels.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling, and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out, process all payments according to hotel requirements, and provide information and services to guests or visitors in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to communicate effectively with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions suitable for clientele.

About Us

Shaner Hotel Group is an award-winning hospitality owner-operator with over 65 properties across 14 states and four countries, offering services including hotel development, design, construction, e-commerce, and revenue management. More info at www.shanercorp.com.

Location & Nearby Attractions

Our 120-room Courtyard by Marriott Hershey is close to Giant Center, Hershey Park, Hershey’s Chocolate World, and Zoo America, with easy access to Indian Echo Caverns, the Pennsylvania State Capitol, and the Appalachian Trail.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality