Front Desk Agent

Wyndham Hotels & Resorts; Erie (Erie County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Agent to provide exceptional service to guests. This role involves maximizing room revenue and ensuring guest satisfaction from check-in to checkout. Ideal candidates will possess strong communication skills, the ability to multitask, and a commitment to maintaining high standards of service. Join a dynamic team where your contributions will enhance the guest experience and foster a welcoming environment. This position offers a unique opportunity to grow in the hospitality sector while working in a vibrant and engaging atmosphere.

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality preferred.

Responsibilities

• Handle check-ins and checkouts courteously and efficiently.
• Answer guest inquiries regarding restaurants and entertainment.
• Promote hotel promotions and guest programs.

Skills

Customer Service

Communication Skills

Multitasking

Computer Skills

Education

High School Diploma

College Coursework in Related Field

Tools

Front Desk Computer Systems

Job description

Job Title: Front Office Agent

Location: Homewood Suites Erie, 2084 Interchange Road, Erie, PA 16565

Compensation: Hourly

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. The role aims to maximize room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions listed in the Red Book.
4. Familiarize with all in-house groups and restricted dates.
5. Obtain necessary information for room reservations and follow rate-quoting procedures.
6. Understand hospitality terminology and emergency procedures.
7. Handle check-ins and checkouts courteously and efficiently.
8. Use proper radio etiquette when communicating with staff.
9. Operate all relevant front desk computer systems.
10. Complete shift checklists, bucket checks, and reports promptly.
11. Balance and prepare paperwork for shift closing.
12. Promote hotel promotions and guest programs.
13. Maintain a clean and organized work area.
14. Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• High School diploma or equivalent required.
• Experience in hospitality preferred.
• Computer skills required.
• Customer service experience is a plus.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize effectively.
• Maintain a professional appearance and demeanor.
• Adhere to hotel standards and regulations for safety and efficiency.
• Demonstrate initiative and problem-solving abilities.
• Ability to cross-train in other hotel areas.
• Maintain confidentiality of sensitive information.