Front Desk Agent

Paxton Hotel Group LLC; Paxton (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Paxton Hotel Group LLC is seeking a positive and friendly Front Desk Agent in Paxton, Illinois. This part-time role involves providing exceptional service to hotel guests during the second shift hours of 3 PM to 11 PM, assisting with check-in/check-out processes, and maintaining communication with staff to ensure room availability.

The ideal candidate must be at least 21 years old to serve liquor and possess excellent communication skills. The position also allows for cross-training into other shifts.

Qualifications

• Friendly and outgoing personality.
• Ability to multi-task and work independently.
• Familiarity with hospitality industry standards.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate room availability with housekeeping/maintenance.
• Answer guest inquiries and process payments.

Skills

Customer service orientation

Computer literacy

Strong communication skills

Ability to lift 35 pounds

Job description

Benefits

• 401(k)
• Employee discounts
• Paid time off

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping/maintenance staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

This position is for second shift. The hours of 3p-11p. This is a part time position for 1-2 days a week. Must be at least 21 to sell and serve liquor with a Basset Certification.

Option to cross train into other shifts!

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards
• Prepare the Lounge and Kitchen to be open from 4:30p-11:30pm
• Forward Face Marketplace and fill shelves with candy
• Check guests in and out
• Make Coffee and clean in the lobby
• Check on the Pool, collect dirty towels, light cleaning
• sweep, vacuum, mop

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy and typing skills.
• Able to resolve issues with a customer-focused orientation
• Able to lift 35 pounds
• The second shift can be fast paced and is entirely customer oriented. The attendant must be able to multi task and work independently.

Additional Options

• Option for Tips from the Lounge
• 401K program
• Employee discount program
• Paid time off program